Refund Policy

We want you to be satisfied with Exportiza. You can try every feature free for 30 days before buying.

1. 30-day money-back guarantee

If you are not satisfied, you can request a full refund within 30 days of your initial purchase or of any annual renewal charge. No questions asked.

2. How to request a refund

Email support@exportiza.com from the address on your account and include your order or invoice number. You can also contact Paddle, our Merchant of Record, through the link in your receipt or at paddle.net.

3. How refunds are processed

Refunds are processed by Paddle to the original payment method, usually within 5–10 business days depending on your bank. When a refund is issued, the licenses for that purchase are revoked and the subscription ends.

4. After 30 days

After 30 days, payments are not refundable, but you can cancel at any time to stop the next renewal. Your licenses stay valid until the end of the period already paid.

5. Invoice and bank-transfer contracts

For Enterprise and government contracts paid by invoice, the refund terms in the signed quote apply. If the quote says nothing, this policy applies.

6. Statutory rights

This policy does not affect any rights you have under the consumer protection laws of your country.